PLEASE READ THESE INSTRUCTIONS COMPLETELY BEFORE YOU COMPLETE THIS FORM ONLINE.
If you are a no-show status for any test component for any of the following reasons, test fees will be refunded, or a free reschedule will be authorized to the remitter of record with appropriate documentation provided within the required time frame.
- Car breakdown or accident: If you have to drive to a location other than your home to take your remotely proctored knowledge exam, D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and a tow bill, police report, or other appropriate documentation showing your name and the provider of service name must be submitted within three (3) business days of the exam date. If we do not receive proof within 3 business days, your no-show status will stand, and you will be required to repay your testing fee.
- Weather or road condition-related issue: If you have to drive to a location other than your home to take your remotely proctored knowledge exam, D&SDT-HEADMASTER must be contacted within one business day via phone call, fax, or email, and a road report, weather report, or other appropriate documentation must be submitted within three (3) business days of the exam date. If we do not receive proof within 3 business days, your no-show status will stand, and you will be required to repay your testing fee.
- Medical emergency or illness: D&SDT-HEADMASTER must be contacted within one business day via phone, fax, or email, and a doctor’s note showing your name and the provider of service name (or be on the provider’s letterhead) must be submitted within three (3) business days of the missed exam date. If we do not receive proof within 3 business days, your no-show status will stand, and you will be required to repay your testing fee.
- Death in the family: D&SDT-HEADMASTER must be contacted within one business day via phone, fax, or email, and an obituary or letter showing your name and the provider of service name submitted on your behalf from the funeral home for immediate family must be submitted within seven (7) business days from a missed exam date. If we do not receive proof within 7 business days, your no-show status will stand, and you will be required to repay your testing fee. (The immediate family includes the parent, grandparent, great-grandparent, sibling, children, spouse, or significant other.
- Remotely proctored testing issues: D&SDT-HEADMASTER must be contacted within one business day via phone, fax, or email, and appropriate documentation showing your name and the provider of service name must be submitted within three (3) business days of the exam date. If we do not receive proof within 3 business days, your no-show status will stand, and you will be required to repay your testing fee.
- Internet outage or issue: Documentation showing your name and the provider of service name from the Internet provider, showing the outage date and times.
- Computer or cell phone issue: If the computer or cell phone fails to work for any reason, documentation showing your name and the name of the provider of service from a computer repair technician/shop or other appropriate documentation.
NOTE: We recommend that you wait until your application has been processed before submitting any payments. If your application is approved and you have already paid your testing fees, any refund will be issued in accordance with our refund policy.
Complete this form and upload the required documents:
- Completing this form requires an uploaded image of the No-Show Exception documentation.
Your application is not complete until the required information is included; then select 'Send Application'.